Frequently Asked Questions (FAQ):

Welcome to MESLO.com!

If this is your first time working with us, you probably have many questions! The first thing you should know about us is that MESLO is  a leading scientific and process equipment provider, established in 1984 in Nicosia, Cyprus. We operate and manage regional offices for a number of manufacturers while implementing a successful "Franchise" regional office. 

With a focus on excellent quality service,  maintenance support and competitive prices, we have accumulated decades of experience working with top scientific brands.

With the ability to communicate and understand the culture of the region through a team that is multilingual, we offer fast responsive support with an effective supply chain management strategy through warehousing facilities and logistical partners in the UK, Cyprus and the U.A.E. 

Meslo also boasts a vast database and intimate knowledge of local distributors capabilities, scope of activities and performance record. 

Having always taken a long-term appropach to business, we aim to build long-term relationships with customers as opposed to one-shot deals. 

We aim to please all customers, whatever their size and we hope that you will always find us honest and sincere to deal with. We pride ourselves in our quick and efficient customer service. Emails are always answered promptly and efficiently and you will always hear a human voice whenever you call during our business hours. 

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If your would like to register and recieve more information through our newsletter, suscribe to Recieve Our Newsletter in the footer portion of our website, below.

Join our Newsletter by entering your Email Address in the 'Join our Newsletter' box on the upper right hand column on the homepage and Click JOIN. You can also select an 'option to recieve' newletters and updates when you register a free account profile with MESLO.com

For product in stock, shipment usually takes 6-14 days to arrive if shipped by air, and 45-60 days if shipped by sea.

For products 'not in stock', this depends entirely on the manufacturer production time of the equipment, then delivery time to your given address. However, we do maintain constant updates and constantly coordinating with the manufacturer to improve the shipment date. 

However, delivery delays are not within our control and are subject to manufacturers schedule

Ordering from us is very simple. We can take your order

  by phone +357 22666070

  by email info@meslo.com

  We are currently **NOT** taking orders through our website shopping cart as this feature has been temporaily disabled 

Customers can pay via Wire Transfe or L/C (certain conditions apply)

 

Kindly note tht orders over a certain amount cannot be paid by using Pay Pal 

  We only accept Paypal if you have a confirmed address which is the same as your delivery address. Kindly note there is a comission charge. Contact our sales team for details.

 

  Please note for first time transactions, our credit department insists on wire transfers as per our standard terms and conditions for all customers.

 

 

 

Our logistics department is dedicated to ensuring our delivery methods meet and match your requirements.

We are able to offer you very competitive shipping quotes to any destination. Kindly advise preferred shipping you prefer; we offer courier, airfreight and seafreight shipping methods. You may also collect your goods from our warehouses should you prefer.

Kindly note that customs clearance is the responsibility of our customers; we can however offer documentation such as Cirtificate of Origin, Legalization of these documents. Kindly discuss these option with our sales team.

Yes, our focus is international business in the Middle East and Africa. However occasionally we are restricted to sell in various countries by our suppliers. 

We are not responsible for customs clearing, however will do our best to provide you with the necessary documents to ensure smooth delivery.
 
For any special conditions and instructions we require the information before shipping.
 
Unfortunately we do not supply / deliver to Iran or any internationally sanctioned country.

Shipping costs depend on several factors such as:

  What & how many pallets/cases/loads you are purchasing (Size & Weight)

  Your address/where the merchandise is going

  Please click here to access our "Shipping Information" page that will give you detailed information about:

  Obtaining a shipping quote

  General shipping costs

  Shipping times

  Shipping methods

We will need to be notified within 48 hours of receipt of goods and we will immediately act to remedy the situation by diagnosing the problem either by sending you replacement parts to fix the fault or replacing the whole product. 

Very rarely goods are received damaged or not functioning and we will have to identify whether the damage was done in shipping or the product has a manufacturing default. Whatever the case, we aim to make sure that the problem is solved and you are satisfied with our service.

All goods are packed straight from the manufacturer and all products are brand new and unused.

All Sales are final. We do offer Exchanges, Refunds or Credits

We do our best to explain as accurately as possible what is included in each order by providing description of contents as well as Product Specifications.

If for any reason, you are unsatisfied with a purchase from us, contact us within 48 hours of receiving your order and we will do our best to make you satisfied.

Please keep in mind that we are in this for the long haul, and maintaining a high number of loyal customers is our goal - if you are not satisfied with our business then you will not re-order from us. Our objective is to make our loads as profitable as possible to you so that you may keep coming back for more.